Support: Puck FAQ
Set-up Instructions and How to
Does the Puck™ have to connect to Wi-Fi?
Yes, in order to receive notifications and adjust settings, the Puck™ needs to be connected to Wi-Fi.
Which wifi frequency should I use with the Puck if I have multiple frequencies available in range?
The PUCK was originally designed to work on a 2.4 ghz network and uses little data so the fast speeds of 5.4 ghz are not needed and the 2.4ghz offers a better range of connectivity as a general rule.*The Puck will still work fine with a 5.4ghz connection but will vary greatly depending on a users setup - as a general rule we recommend the lower bandwidth
How do I set up my Puck™ for notifications?
Notifications can be sent to you directly from the App, email and/or SMS. Under the main menu, then notifications, you can change your preferences to enable how you would like to receive your notifications. Using the CONTACTS section, you can also send notifications to others without giving them your login information.
What happens when the Wi-Fi goes down?
You will receive a notification from the App, your email or SMS that your Puck™ has lost connection and is offline. Don’t worry, the Puck™ will continue monitoring even if the Wi-Fi goes down. When it’s up and running again, your Puck™ will reconnect and let you know of any alarms that occurred while offline. The Puck™ isn’t able to receive data when disconnected from Wi-Fi.
Does the Puck™ use a lot of data?
Is the Puck™ weather resistant?
The Puck™ is engineered to be used indoors between the temperatures of 0-130°Fahreheit, -18-54°Celsius, or 255-327° Kelvin.
How do I update the Wi-Fi Network for my Puck™?
To update the Wi-Fi on your Puck™ press and hold down the face button until the 3 logos turn solid yellow. Next, follow the set-up instructions via the App to connect to the new Wi-Fi network. All your other settings will remain the same when moving from one Wi-Fi network to another.
Are there any subscriptions costs?
Puck™ no! The Lockdown LOGIC™ App is free to download and use.
Is it going to work in my safe?
The Puck™ has a high-strength 2.4GHz Wi-Fi antenna that only requires -70dBm for a secure connection. Depending on your safe location and signal strength to your router, the Puck™ should be able to connect to your Wi-Fi. If you can receive Wi-Fi on your phone or other devices inside the safe, the Puck™ should also work.
How many Lockdown devices can I sync with my app?
512 – I don’t know, it’s a lot.
Can multiple people be notified?
For any Lockdown® LOGIC™ product, you can choose however many people you want to receive notifications and the type of notifications they receive such as App notifications, SMS or emails in the CONTACTS section.
What if my phone gets hacked?
The App has an added layer of security by automatically logging you out after leaving the app. If you set it to automatically login, we strongly recommend you keep a passcode on your phone to eliminate any potential tampering with your account.
What if my account gets hacked?
The Lockdown® Puck™ has top-of-the-line security giving you peace of mind for all your Lockdown® devices. If by chance your account gets hacked, reset your password.
How do I perform an update on the app?
Like your other apps, it will either automatically update or it will show up as a notification in the App store to manually update.
How do I perform an update on the Puck?
If and when an update becomes available, you will receive an App notification with instructions on how to update your Puck™.
How long do the batteries last?
It depends on batteries, usage, atmosphere. Your app will keep you updated with what your battery percentage is and notify you when it is getting low. We have also built in a Power Save Mode to help increase battery life. App.
Power Saving Mode – Recommended for use with Battery Power
How to get to it – Go to your device dashboard and tap the POWER tile and enable Power Save Mode
This mode allows your PUCK to “Sleep” and conserve power until an external source triggers it. It will continue to check in with the server, will continue to monitor temp/hum/battery life, door, and vibration, and if something changes, it will still notify you. All app functions are the same, but the audible and visual alerts triggered by arming and disarming from the app are disabled.
Why is there a slight delay from action to receiving a notification?
Just like sending a text message, it takes time for the action to reach the app. Don’t be impatient.
What is the best range to set my temperature and humidity for firearms?
• Humidity: 45-50%RH
• Temperature: 65-70°F
My temperature and humidity readings are incorrect
Temperature and Humidity readings will take 24-48 hours to acclimate to the environment when first installed or moved. During this time readings may be innaccuate.
I am not receiving the registration email
If you are not receiving the email please check your text messages (SMS) for the phone number that you used to register. If you did not receive a text or email please contact our customer service department.
My door sensor isn't working
Is there a question you don’t see? Let us know and we will try our best to help.